At Novel Prime, we are committed to delivering your orders promptly and safely. This Shipping Policy outlines the terms and conditions regarding order processing, shipping, and delivery for all products purchased from www.novel-prime.com.

1. Shipping Locations

Currently, we only ship within the United States. We do not offer international shipping at this time.

2. Order Processing Time

• Orders are processed Monday through Friday, excluding weekends and holidays
• Orders placed before 1:00 PM EST are typically processed the same day
• Orders placed after 1:00 PM or on weekends/holidays will be processed on the next business day
• You will receive an email confirmation with tracking information once your order has shipped
• Please allow 1–2 business days for order processing.

3. Shipping Methods and Delivery Times

We offer the following shipping options at checkout:

Shipping Method        Estimated Delivery Time        Carrier

Standard Shipping      3–7 business days                   USPS or UPS

Expedited Shipping    2–3 business days                   USPS Priority / UPS 2nd Day

Express Shipping        1–2 business days                   UPS Next Day Air

Delivery times are estimates and may vary depending on location, weather conditions, or carrier delays.

4. Shipping Charges

Shipping charges are calculated at checkout based on:

• Order weight and dimensions
• Destination address
• Selected shipping method

5. Order Tracking

Once your order ships, you will receive an email with a tracking number and link. You can use this to track your package through the carrier’s website.

If you do not receive tracking information within 48 hours of your order, please contact us at admin@novel-prime.com.

6. Delivery Issues
7. Delayed Deliveries

We are not responsible for shipping delays caused by the carrier, weather, natural disasters, or incorrect address input. We will do our best to assist in resolving any delay issues.

1. Lost or Stolen Packages

Novel Prime is not liable for lost or stolen packages marked as “delivered” by the carrier. Please ensure that the delivery address is secure. If you suspect theft or loss, contact the shipping carrier directly and notify us so we can assist.

1. Undeliverable Packages

Packages returned to us due to an incorrect or incomplete address provided by the customer may be reshipped at the customer’s expense.

7. Contact Us

For any shipping-related questions or concerns, please contact:

Novel Prime

Email: admin@novel-prime.com

Website: www.novel-prime.com